Refund Policy

The Short and Sweet

Because we work with fresh, seasonal, limited-supply food, Ch’il Indigenous Foods does not accept returns or exchanges. Once food has left our hands, it can’t safely make its way back — and that’s part of caring for you and our community.

We take a lot of pride in what we make. We’re a small, Indigenous-run business, and everything we make is prepared in small batches with care, cultural intention, and a lot of hands-on work. When you support Ch’il, you’re supporting Indigenous people, cultural foodways, and the labor it takes to keep these traditions alive. That said, if something isn’t right with your food, we genuinely want to know and will do our best to make it right.

The Exception

Food Quality Issues:

If there is an issue with the quality of your food, please email us at chilindigenousfoods@gmail.com within a reasonable timeframe after pickup or delivery. Include:

Your name
Date of purchase
The order number
A brief description of the issue

We review food quality concerns on a case-by-case basis and may offer a replacement or refund when appropriate.

Thank you for your understanding, your care, and for choosing to support Indigenous-led food systems. We’re grateful you’re here—and we take feeding our community seriously.