Shipping Policy

Getting Good Food to Good People

Ch’il Indigenous Foods offers shipping on select products when available. Because we work with small-batch, seasonal foods, shipping availability, rates, and delivery timelines may vary and will always be clearly indicated at checkout.

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Orders are typically processed within a few business days, excluding weekends and holidays. Processing time allows us to prepare, package, and ship your order with care. Once your order has shipped, you will receive a confirmation email with tracking information when applicable.

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Please note that delivery timelines are estimates provided by shipping carriers and may be affected by factors beyond our control, including weather, carrier delays, or increased seasonal demand. While we do our best to ensure timely delivery, Ch’il Indigenous Foods cannot guarantee delivery dates once an order is in the hands of the carrier.

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Some Ch’il products—especially fresh or perishable items—are available for local pickup only and are not eligible for shipping. These items will be clearly labeled on our website so you can plan accordingly.

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If you have any questions about shipping, pickup, or your order, please reach out to us at chilindigenousfoods@gmail.com. We’re always happy to help and appreciate your patience and support of our Indigenous-led food work.